Effective date: 24 October 2026
1. About Us
These Terms and Conditions are provided by MASCOT LABS, represented by Developer. Mohamed Ali ("we", "us" or "our"). They govern our website, digital products and services.
Mascot Labs is a software and technology business specialising in software engineering, artificial intelligence, automation, digital product development and technology solutions.
2. Acceptance and Scope of Terms
These Terms and Conditions govern access to our website and the purchase, licensing and use of products and services supplied by Mascot Labs.
By placing an order or entering into an agreement incorporating these Terms, you agree to be bound by them.
Additional product-specific terms, software licences, subscription agreements or statements of work may apply to particular purchases or services. Any additional terms will be made available before the relevant agreement is concluded.
Where specific terms address a matter differently from these general Terms, the specific terms will apply to that matter, subject to applicable law.
Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded or restricted.
3. Products and Services
Mascot Labs develops, distributes and provides technology products and services, including but not limited to:
- Software Development: Desktop software, business applications, utilities and bespoke software solutions.
- Software as a Service (SaaS): Cloud-based applications, online platforms, subscription software and hosted digital services.
- Web Development: Websites, web applications, digital platforms, e-commerce solutions and related development services.
- Mobile Applications: Mobile software, applications and related digital solutions.
- Artificial Intelligence Engineering: AI-powered tools, intelligent systems, AI integrations and applied AI solutions.
- Automation Solutions: Workflow automation, business process automation, system integrations and automated digital operations.
- Programming and Engineering Services: Software architecture, coding, development, technical implementation and related consultancy.
- Digital Products and Templates: Digital templates, dashboards, spreadsheets, productivity tools, downloadable resources and software utilities.
- Education and Training: Online courses, programming tutorials, AI engineering courses, automation training and associated educational materials.
- Custom Digital Solutions: Bespoke technology projects and other digital services agreed with clients.
Individual products and services may be offered through one-time purchases, subscriptions, licensing arrangements, fixed-price projects or individually agreed service contracts.
The applicable features, specifications, availability, usage conditions and commercial terms will be described in the relevant product listing, quotation or service agreement.
4. Pricing and Payments
Prices may be displayed in pounds sterling (GBP) or other supported currencies, depending on the product, service, customer location and payment provider.
Where a product or service is available through multiple purchasing platforms, the displayed currency and available payment methods may vary.
Before a customer commits to payment, the checkout or quotation will identify the applicable price, payment currency, taxes, mandatory charges and whether the payment is one-time, recurring or milestone-based.
Payments may be processed through authorised third-party payment providers. Available payment methods and any applicable provider terms will be identified during checkout.
For subscriptions, the billing frequency, recurring charges, renewal arrangements and cancellation method will be disclosed before purchase.
Custom development projects and professional services may require deposits, milestone payments or other arrangements agreed in writing.
We will disclose mandatory charges before a customer places an order. Any currency conversion by a customer's card issuer or payment provider is outside our control and will be governed by that provider's terms.
5. Orders and Contract Formation
Customers may purchase products or request services through our website, authorised sales platforms or direct business communication.
Sending us an enquiry or requesting a quotation does not place an order or create a contract.
For a product bought through an online marketplace or merchant-of-record platform, the purchasing contract is formed on the terms stated by the seller at checkout. Our product licence separately governs use of our software. For purchases made directly from Mascot Labs, a contract is formed when we accept the order and send confirmation. For bespoke services, the contract is formed when both parties accept the agreed written proposal or statement of work.
Customers will receive confirmation of accepted orders or agreements through email, their account or another agreed communication method.
If an accepted order cannot be supplied, we will promptly explain the problem and offer a lawful remedy. If a payment has been taken for something that cannot be delivered, we will arrange any refund due, using the seller or payment platform responsible for that transaction.
Customers are responsible for providing accurate information necessary for order processing, service delivery and communication.
6. Digital Delivery and Service Provision
Mascot Labs supplies products and services electronically unless otherwise agreed.
Depending on the nature of the purchase, delivery may include:
- Downloadable software, templates, documentation or other digital files.
- Access to online applications, SaaS platforms or customer accounts.
- Software licence keys or access credentials.
- Access to educational courses, tutorials or training materials.
- Delivery of completed development work or project files.
- Provision of programming, engineering, automation or consultancy services.
Delivery methods, access arrangements and any applicable timescales will be communicated in the relevant product or service description.
For bespoke work, project milestones and delivery dates will be governed by the agreed proposal or statement of work.
Customers should notify us promptly if they experience missing files, inaccessible accounts, failed delivery or other technical difficulties.
We will investigate reported issues and provide appropriate assistance or remedies in accordance with the agreement and applicable law.
7. Intellectual Property and Licensing
All intellectual property rights in Mascot Labs' original software, applications, website content, digital products, designs, documentation, educational materials and related technology remain the property of Mascot Labs or their respective rights holders unless expressly agreed otherwise.
Purchasing a digital product does not automatically transfer ownership of its underlying intellectual property.
Customers receive the rights and permissions expressly granted by the applicable product licence, subscription agreement or service contract.
Depending on the product or service, such permissions may include installing software, accessing an online platform, using digital templates, modifying permitted materials or accessing educational content.
Customers must not reproduce, redistribute, resell, sublicense or commercially exploit protected Mascot Labs materials beyond the permissions granted by the applicable agreement or permitted by law.
For bespoke development projects, ownership of source code, project deliverables, third-party components and intellectual property rights will be determined by the agreed service contract.
Customers retain ownership of their own original content, business records and materials supplied to Mascot Labs, unless otherwise agreed.
8. Customer Accounts and Acceptable Use
Certain products and services may require customers to create an account or obtain access credentials.
Customers are responsible for maintaining the confidentiality of their login information and taking reasonable steps to prevent unauthorised access.
Customers must not use Mascot Labs products, services or systems to:
- Engage in unlawful, fraudulent or abusive activities.
- Introduce malicious software or compromise system security.
- Attempt unauthorised access to accounts, networks or infrastructure.
- Interfere with the operation or security of our services.
- Infringe intellectual property or other legal rights.
- Circumvent applicable technical restrictions or licensing controls unlawfully.
Where necessary to protect security, prevent misuse or comply with legal obligations, we may restrict or suspend access in a reasonable and proportionate manner, subject to applicable contractual and statutory rights.
9. Subscriptions, Support and Service Availability
Some Mascot Labs products and services may be supplied through recurring subscriptions.
Where subscriptions are offered, the applicable plan will explain the billing cycle, renewal terms, included features, service limitations and cancellation procedure.
Customers may cancel recurring subscriptions through the cancellation method disclosed when subscribing, which will be accessible and reasonably straightforward. The termination date, any final payment and access after cancellation will follow the plan conditions and applicable consumer law. Customers may also request help by emailing us; a message to us may not replace an additional notice required by a separate seller of record, which will be clearly identified at checkout.
For hosted services, we aim to maintain reliable availability and address reported faults within a reasonable period.
Temporary interruptions may occur because of maintenance, technical failures, security incidents or circumstances outside our reasonable control.
Any guaranteed uptime, response time, maintenance commitment or service-level agreement will apply only where expressly agreed.
Technical support, updates, maintenance and upgrade entitlements depend on the relevant product or service agreement.
Unless expressly offered, purchasing one product or service does not automatically entitle customers to unrelated products, unlimited consultancy or all future major releases.
10. Cancellations, Refunds and Consumer Rights
Cancellation and refund arrangements depend on the type of product or service purchased, the applicable agreement and the customer's statutory rights.
Digital Products
Consumers purchasing digital content online generally have a statutory 14-day cancellation period, subject to applicable legal exceptions.
Where digital content is supplied during that period, the cancellation right may be lost once supply begins only where the consumer has first expressly consented to early supply, acknowledged the loss of the cancellation right and received the legally required confirmation. A policy statement alone does not amount to that consent.
Services and Bespoke Development
For consumer service contracts concluded at a distance, statutory cancellation rights may apply.
If a consumer expressly requests that services begin during the cancellation period, the consumer may be responsible for a proportionate charge for services properly supplied before a valid cancellation, where permitted by law.
For custom development and business-to-business projects, cancellation arrangements, project commitments and any applicable charges will be governed by the agreed service contract, subject to mandatory law.
Subscriptions
Subscription cancellation, renewal and refund arrangements will be disclosed before purchase and must comply with applicable consumer protection requirements.
Faulty Products and Services
Customers retain their statutory rights where digital content or services fail to meet applicable legal standards.
We will investigate reported issues and provide appropriate remedies, which may include correction, repair, replacement, price reduction or refund where required by law.
Our separate Refund Policy provides additional information about refund requests and the relevant procedures.
Nothing in these Terms removes or reduces mandatory consumer rights.
11. Professional Services, Educational Content and AI Solutions
Mascot Labs may provide programming, engineering, software development, automation consultancy, technical training and educational resources.
Professional services will be performed with reasonable care and skill, in accordance with the applicable agreement and legal requirements.
For custom projects, the scope of work, deliverables, client responsibilities, milestones and acceptance arrangements will be agreed before work begins.
Material changes to an agreed project scope, timetable or price must be communicated and agreed through the applicable change process.
Educational content is provided for learning and professional development. Completion of a course does not guarantee employment, certification, commercial success or a particular professional outcome unless an express and accurate commitment has been made.
Artificial intelligence systems and automated tools may produce incomplete, inaccurate or unsuitable outputs.
Customers should apply appropriate human review, testing and professional judgement before relying on such outputs, particularly for financial, legal, security-sensitive or other consequential decisions.
These statements do not reduce Mascot Labs' responsibility to provide products and services that meet their descriptions, agreed specifications and applicable legal standards.
12. Liability
Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or restricted.
Mascot Labs remains responsible for its obligations under applicable consumer protection law, including duties relating to digital content and services.
For consumer customers, we are responsible for foreseeable loss or damage arising from a breach of our obligations or failure to exercise reasonable care and skill, in accordance with applicable law.
For business customers only, and to the extent the law permits, we do not accept liability for indirect or consequential losses or loss of business profits arising under these general website terms. Any negotiated limitations for a bespoke project will be set out in its written contract. This clause does not affect non-excludable liabilities.
Any additional contractual limitations applying to bespoke projects, enterprise services or other business arrangements must be expressly agreed and must be lawful and reasonable.
Customers should maintain appropriate backups of important business data and take reasonable precautions when implementing software, automation and technology solutions.
Nothing in this section transfers responsibility for defects or losses that the law requires Mascot Labs to bear.
13. Privacy and Data Protection
Mascot Labs processes personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal information may be collected where necessary to manage enquiries, administer accounts, process orders, deliver services, provide support or comply with legal obligations.
Our separate Privacy Policy explains the categories of information collected, the purposes and lawful bases of processing, relevant service providers, retention arrangements and individual rights.
Where a bespoke service involves processing personal data on behalf of a client, any required data processing agreement will be established separately.
For privacy enquiries, please use the details in Section 15 or consult our Privacy Policy.
14. Changes to Products, Services and Terms
Mascot Labs may develop new products, introduce additional services, improve existing technology or discontinue individual offerings.
Changes affecting an existing customer agreement will be handled in accordance with that agreement and applicable law.
For ongoing or subscription services, any contractual changes affecting price, material features or customer rights will be communicated as required by the applicable agreement and law.
We may revise these Terms to reflect changes in business operations, legal requirements or our products and services.
Updated Terms will be published on our website with a revised effective date.
Changes will not retrospectively remove rights under completed purchases or existing agreements where doing so would be unlawful or unfair.
15. Governing Law, Complaints and Contact
These Terms are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to consumers.
Nothing in these Terms prevents consumers from exercising rights or bringing proceedings in a court permitted under applicable law.
Disputes involving business customers may be governed by additional jurisdiction or dispute-resolution provisions expressly agreed in the relevant service contract.
We encourage customers to contact us first regarding any complaint, purchase issue or service concern so that we can investigate and seek an appropriate resolution.